How to File a Ticket in Amazon Seller Central

This SOP provides a step-by-step process on how to file a ticket to troubleshoot or report an issue in Seller Central. 

Instructions 

1. Click “Help” on the upper right corner of the Seller Central dashboard.
2. Click “Get Support” at the bottom part of the page. 
3. On the Get Support page, click on “Selling on Amazon” 
4. Always enter the ASIN and Issue on the first line of the Describe Your Issue (see the example below). When Amazon responds to tickets, that first line is formatted as a link with the text “@defined.” This does not copy to the ClickUp task. (All tickets and responses should be copied and pasted into the comment area of the task so we have a record.) Add the ASIN/issue as the 1st line of every ticket to create a buffer, allowing you to copy to ClickUp without issues.  
5. Add the exact nature of the issue, what is currently showing live, and what and how you want it corrected. Attach screen shots if applicable. You can add attachments at the end of the ticketing process. 
6. Click Continue and under Confirm Your Issue, select “My issue is not listed.” 
7. Under Confirm Your Issue, (1) Select “Product or listing related” then check the box (2) “I don’t have an identifier”. Select Continue. 
8. In the Short Description, (1) replace “Other account issues” with your ASIN and issue description (see example). This is important because this is what you reference in the list of cases in the Case Log.  (2) Select Email (unless you want a phone call). (3) Select cc to add your email address so you get ticket status updates.  
9. (1) Add cc email. (2) Select the box for “This is issue is urgent and requires immediate attention”. (3) If you have attachments to add, select add attachment and upload any support documents as needed. Note: If you submit a ticket and need to add a document, you can always add one later.  
10. Review your ticket and submit it by selecting Send.